[Reference Number: CR000137]
Our client, an international marketing company within the iGaming industry is currently seeking enthusiatic customer support representatives to join its team. The successful candidates will be communicating with company's clients and assisting them with their enquiries. You will be representing the company therefore the right candidates will have a responsible personality with availability to work in shifts.
- Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.
- Open and maintain customer accounts by recording account information
- Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
- Contributing to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls, emails and chats
- Identify and assess customer’s needs to achieve satisfaction
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Further training is provided by the company.
- Fluency in of one of the following languages: Spanish, Portuguese, English, German or any Scandinavian language.
- Proven customer support experience will be considered as an advantage but not necessary as company provides full in-house training
- Strong communications/public relations skills and active listening
- Customer orientation and ability to adapt and respond to different types of characters
- Computer literacy
- Ability to work shifts
- Ability to work both alone and as part of a team essential.
- Ability to work under pressure